Refund policy

At Shopkang, we take pride in offering high-quality TCM products to our valued customers. We are confident that you will be satisfied with your purchase. However, we understand that circumstances may arise where you may wish to return a product.

Please note that we do not offer refunds or exchanges for change of mind or if you have made an incorrect order. We also do not provide refunds for products that have been opened or used unless it is our fault.

If the product is faulty or defective, we will provide a full refund, including any shipping costs incurred. Please contact our customer support team at [85549825] immediately upon receiving your order to initiate a refund request. To ensure a prompt response, please provide your order number, a detailed explanation of the issue, and photographic evidence where possible.

We reserve the right to request the return of faulty or defective products before processing a refund.

Thank you for choosing Shopkang for your TCM needs. Please feel free to contact us if you have any questions or concerns about our refund policy.